At Strey Designs we want each customer to be 100% satisfied with their product. All products may be returned within 2 weeks of purchase in original condition for a full refund. Strey Designs guarantees the craftsmanship of our products for one year after purchase and are willing to service these products. Any manufactuing defects maybe be repaired within this time and any problems or damage to the bag may be repaired on a case by case basis. We take pride in our craftsmanship and hope you will let us service, repair and help you clean your products. We strive to have excellent customer service and hope we can find a solution for you.